Frequently asked questions

Redeem your hug in 3 simple steps:

  • Open your hug & click "Redeem Now" button
  • Enter the above mentioned huggable partner code
  • Show the success message & enjoy the experience

No. Hug once oredered cannot be cancelled.

Yes. You can redeem the hug by openeing the hug link in your browser.

You can pay using credit cards, debit cards, net banking, major wallets, UPI & more. You can see all the options when you proceed to our payment screen while purchasing a hug.

We use secured payment gateways which handles all your data in encrypted & secured mode. We donot store any such details at our end.

For any issues that you face within the app or redeeming a hug you can write to us at hello@hugz.app